At prylor.xyz, we strive to provide high-quality products that meet your expectations. Our Warranty Policy is designed to ensure your peace of mind when purchasing from our website. Please take a moment to read through the following policy details to understand the terms and conditions of our warranty coverage.
1. Scope of Warranty
This Warranty Policy applies to all products purchased through prylor.xyz. We guarantee that all items sold on our website are free from manufacturing defects and will perform as expected under normal use. The warranty covers defects in materials and workmanship but excludes damage caused by misuse, neglect, or accidents.
Our warranty coverage includes the following:
- Defective Products: Products that are found to have a defect in material or workmanship under normal use.
- Repair or Replacement: If a product is found to be defective, we will either repair or replace the product at our discretion.
2. Warranty Period
The warranty period for products purchased from prylor.xyz begins on the date of purchase and lasts for a period of 12 months unless otherwise specified on the product page.
- For electronic products, the warranty period may differ based on the manufacturer’s guidelines. Please check the specific product details for the exact warranty duration.
- In the case of accessories, the warranty period may be shorter, typically ranging from 3 to 6 months.
3. Warranty Coverage
Our warranty covers the following:
Material Defects
If the product is found to have defective materials that affect its functionality or appearance, we will offer a full refund, repair, or replacement.
Workmanship Defects
If there are defects due to poor craftsmanship or assembly errors, we will also offer repair or replacement.
Malfunction Under Normal Use
If the product malfunctions or ceases to work under normal conditions of use, it may be covered under warranty.
4. Exclusions from Warranty
Please be aware that the following conditions are not covered under our warranty:
- Misuse or Abuse: Damage caused by improper use, including but not limited to dropping, submerging in water, or any other form of physical abuse.
- Wear and Tear: Products that show signs of wear due to regular use, such as scratches, fading, or fraying.
- Accidental Damage: Damage resulting from accidents, falls, or improper handling.
- Unauthorized Repairs: If the product has been repaired or altered by anyone other than an authorized repair service, the warranty will be void.
- Cosmetic Damage: Any cosmetic damage that does not affect the product’s functionality, such as small scratches or dents.
- Products Used for Commercial Purposes: Products used in a business or commercial setting may not be covered by this warranty.
5. How to Make a Warranty Claim
If you believe your product is defective and falls within the warranty coverage, please follow these steps to make a claim:
Step 1: Contact Us
Reach out to our customer service team at support@prylor.xyz with the following details:
- Your order number.
- A description of the issue.
- Photos or videos of the defective product (if applicable).
- Proof of purchase (receipt, email confirmation, etc.).
Step 2: Evaluation
Once we receive your claim, we will evaluate the issue and determine if the product is covered under warranty. We may request additional information or have the product inspected by a professional if necessary.
Step 3: Resolution
If your claim is approved, we will provide you with instructions for returning the product. We will either repair the product, replace it with a new or refurbished item, or offer a full refund based on the nature of the defect.
Please note that the shipping costs for returning the product may be covered by prylor.xyz if the issue is determined to be a manufacturing defect. However, if the issue is not covered under warranty, you may be responsible for the return shipping costs.
6. Warranty for Refurbished Items
Refurbished items purchased from prylor.xyz come with a limited warranty. The warranty period for refurbished items is usually shorter than for new items. These items are restored to a fully functional state and tested before being sold, but they may show signs of previous use.
- The warranty for refurbished items typically lasts for 6 months unless otherwise stated.
- Refurbished items are covered by the same terms as new products but may have different conditions depending on the product’s age and condition.
7. Extended Warranty and Protection Plans
For certain products, prylor.xyz offers the option to purchase an Extended Warranty or Protection Plan. These plans provide additional coverage beyond the standard warranty period and may cover issues not included in the regular warranty.
Benefits of Extended Warranty:
- Extended coverage beyond the standard warranty period.
- Protection against accidental damage and other exclusions.
- Priority customer service for warranty claims.
To purchase an extended warranty, simply select the option during checkout or contact our customer support team for more information.
8. Refunds and Replacements
If a product is found to be defective, we will offer either a repair or a replacement based on the circumstances. If we are unable to repair or replace the item, we will issue a full refund to the original payment method.
Refunds for defective items are subject to the following conditions:
- The product must be returned in its original condition with all packaging and accessories.
- A valid proof of purchase must be provided.
- The warranty claim must be submitted within the specified warranty period.
9. Warranty Transferability
Our warranty is non-transferable and applies only to the original purchaser of the product. If you sell or gift the product to someone else, they will not be eligible for warranty coverage under this policy.
10. Limitation of Liability
Prylor.xyz shall not be liable for any incidental, consequential, or indirect damages arising from the use of the product, even if we have been advised of the possibility of such damages. This includes, but is not limited to, loss of data, loss of income, or loss of use.
The liability of prylor.xyz under this warranty policy is limited to the repair, replacement, or refund of the defective product as described above.
11. How to Contact Us
For any questions regarding our warranty policy or to make a warranty claim, please contact our customer service team:
- Email: admin@prylor.xyz
Address: 2759 1st Ave S, Seattle, WA 98134, Hoa Kỳ
Phone: +12065881510
We are committed to providing you with excellent customer service and will respond to your inquiry as quickly as possible.
12. Changes to the Warranty Policy
Prylor.xyz reserves the right to update or modify this warranty policy at any time. Any changes to the policy will be posted on our website, and the revised version will take effect immediately upon posting.
We encourage you to periodically review this policy to stay informed about any updates.