At Prylor.xyz, we are committed to providing the best possible shopping experience for our customers. We understand that sometimes you may need to return a product, whether it’s because it doesn’t meet your expectations or due to any other reason. This Return Policy is designed to explain our procedures, guidelines, and your rights when returning items purchased from our website. Please read this policy carefully to ensure that your return is processed smoothly.

1. Eligibility for Returns

We accept returns for most products purchased on Prylor.xyz, but there are a few exceptions. Items that are personalized, custom-made, or final sale items are not eligible for returns. To be eligible for a return, the product must meet the following conditions:

  • The product must be returned within 30 days of the date of purchase.
  • The product must be in its original condition, unused, and with all original packaging, tags, and accessories included.
  • The return must be accompanied by a proof of purchase (e.g., order confirmation, receipt).
  • Items should be returned in the original box or suitable packaging to prevent damage during transit.

2. How to Request a Return

To request a return, please follow these simple steps:

  1. Visit the Prylor.xyz website and log in to your account.
  2. Navigate to the “Order History” section of your account.
  3. Select the item you wish to return and click on the “Request Return” button.
  4. Fill out the return form with your order number, reason for the return, and any additional information required.
  5. Once your return request is submitted, our customer service team will review it and send you a return authorization with instructions on how to send the product back.

If you do not have an account, you may also request a return by contacting our customer support team via email or phone. Our team will guide you through the process and provide the necessary return authorization.

3. Return Shipping Costs

For most returns, Prylor.xyz will cover the cost of return shipping. However, there are certain cases where the customer is responsible for the return shipping costs, such as:

  • If the product is returned due to a change of mind or customer preference.
  • If the return is not due to a defect or an error on our part.

In cases where the customer is responsible for return shipping, we recommend using a trackable shipping service to ensure the safe return of your item. We are not responsible for any items lost or damaged during the return shipment.

4. Refunds and Processing Time

Once we receive your returned item and confirm that it meets the eligibility criteria outlined above, we will process your refund. The refund will be credited to the original payment method used for the purchase. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider’s processing time.

If the product does not meet the return criteria, we will notify you, and you will have the option to have the item returned to you at your expense.

5. Exchange Policy

At Prylor.xyz, we strive to ensure that our customers are satisfied with their purchases. If you receive a product that is the wrong size, color, or style, or if there is an issue with your order, you may be eligible for an exchange. To initiate an exchange:

  1. Follow the same procedure as a return request.
  2. After confirming the return of the item, select the new product you wish to receive as a replacement.

Please note that exchanges are subject to product availability. If the item you wish to exchange is out of stock, you will be issued a refund instead.

6. Non-Returnable Items

While we accept returns for most items, there are some products that cannot be returned. These include:

  • Gift Cards: Gift cards are not eligible for return or refund.
  • Personalized Products: Custom items or products that have been personalized with engraving, embroidery, or other modifications cannot be returned.
  • Final Sale Items: These are clearly marked as final sale and cannot be returned under any circumstances.
  • Hygiene Products: Products like beauty items, skincare, or personal hygiene items are non-returnable once opened or used.

If you are unsure whether your product is returnable, please contact our customer support team before initiating a return.

7. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please notify us immediately by contacting our customer support team. You will need to provide photos of the damaged or defective product, as well as a description of the issue. Once verified, Prylor.xyz will cover the cost of return shipping and provide a replacement or full refund for the defective item. Please note that all defective or damaged items must be reported within 7 days of receipt to qualify for a return or exchange.

8. How to Return Items

When returning items to Prylor.xyz, please follow these guidelines to ensure a smooth return process:

  1. Package the item securely: To prevent damage during transit, pack the item securely in its original packaging or similar protective packaging.
  2. Include all original accessories: All original accessories, documentation, and tags should be included in the return package.
  3. Label the package correctly: Ensure that the return address provided by our customer support team is clearly visible on the package.

Please note that Prylor.xyz cannot be held responsible for lost or damaged items during the return shipping process if the proper packaging or return address is not used.

9. International Returns

If you are returning an item from outside the United States, the return procedure is similar to domestic returns, but there may be additional shipping fees and customs duties. The customer is responsible for return shipping costs and any applicable customs fees unless the return is due to a defective or damaged product.

If you need assistance with an international return, please contact our customer support team, who will provide the necessary details.

10. Policy Updates

We reserve the right to update or modify this Return Policy at any time. Any changes to this policy will be posted on this page with an updated revision date. Please check this page regularly to stay informed about our return procedures.

11. Contact Us

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our customer service team is available to assist you:

  • Email: admin@prylor.xyz
    Address: 2759 1st Ave S, Seattle, WA 98134, Hoa Kỳ
    Phone: +12065881510

Thank you for shopping with Prylor.xyz! We value your business and are committed to making your shopping experience as convenient and enjoyable as possible.